Question 1

Do I need a credit card to start?

Accepted Answer

No. The Free plan is completely card-free, forever. You only need a card when you choose to upgrade to Starter or Pro.

Question 2

What happens when my 14-day trial ends?

Accepted Answer

If you haven't added a payment method, your workspace moves to the Free plan — you keep your data but lose the paid features. If you added a card during checkout, you're billed on day 15 and the subscription continues. You can cancel anytime before day 15 with no charge.

Question 3

Can I cancel anytime?

Accepted Answer

Yes — cancel from Settings → Billing with one click. You keep access until the end of the billing period and there are no cancellation fees or lock-in contracts.

Question 4

Is my data secure?

Accepted Answer

Yes. KeepTrack is hosted on Supabase infrastructure (AWS EU region), with data encrypted at rest and in transit. We do not sell your data — subscriptions fund the product.

Question 5

Is KeepTrack GDPR compliant?

Accepted Answer

Yes. Your data is stored in EU-region infrastructure. We are a UK-based business and handle data in accordance with UK GDPR. You can request data export or deletion at any time via our support team.

Question 6

What is the difference between Starter and Pro?

Accepted Answer

Starter (£29/mo) gives you up to 10 users, 3 workspaces, and 1,000 assets — ideal for most growing teams. Pro (£79/mo) removes all limits on users, workspaces, and assets, and adds advanced analytics and priority support. Both plans include a 14-day free trial.

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